Reference

Legal Framework for Your ckk Account

Your use of ckk is governed by these terms, and eligibility depends on your local law and the regions where access is permitted.

Jurisdiction-Dependent AccessAccount Holder ObligationsWallet & Payment TermsData Retention Policy
ckk Legal Framework for Your ckk Account
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We take the handling of your account data seriously. Here is how we manage the key areas that affect your information and account security.

Data Retention

We retain account and transaction records for the period required by applicable law. Wallet activity via bKash, Nagad, and Rocket is logged and held securely for audit and dispute purposes.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve account navigation. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, contact support immediately to freeze your account.

Data Requests

You may request a copy of your account data or ask us to correct inaccurate records by contacting support with your registered details. We process verified requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about how these terms apply to your account, or if you need to raise a formal concern, our support team handles policy queries through the channels below. Response times vary by channel and query complexity.

Live Chat Open the chat window from your account dashboard for real-time policy queries. Available during standard support hours for account and legal questions.
Email Support Send detailed legal or account queries to our support address. We aim to respond within one business day for policy-related correspondence.
Help Centre Our help centre covers account terms, wallet rules, and eligibility conditions. Search by topic or browse the policy section directly from your account.

Common Legal and Account Questions

Answers to the questions we hear most often about account terms, data handling, and eligibility.

Access depends on your local law and the regions we currently serve. Check your jurisdiction's regulations before opening an account, as eligibility varies by location.

If your account is closed for a policy breach, pending balances may be affected as outlined in our terms. Contact support promptly to understand the status of any wallet transactions.

Send a data request through our support email with your registered account details. We verify your identity before processing and respond within the legally required timeframe.

Yes. Log in, go to account settings, and submit a change request. Some updates require identity verification before they take effect, particularly for payment-linked details.

Transaction records, including bKash, Nagad, and Rocket activity, are retained for the period required by applicable law and used for account audit and dispute resolution.

Raise a formal dispute through our support email. Include your account reference and a clear description of the issue. Our team reviews policy disputes and responds within one business day.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.